Something doesn't sound right with this lady.....
Just a thought, but did you visit this person's home before selling Snowflake? Is it a noisey smelly house? dogs? kids? cats? too many windows?
If she refuses to give you the bird back and the money I really think she is a sleazy scammer. Maybe she yelled at snowflake or got *&^%ed off at her calls blaming Snowflake on being mean. it sounds like she is mean one with her threats......I think she making up the story about Snowflake swearing like a sailor.It just sounds fishy.
Jeepers, I wish you luck in this situation....
* as you might have read in my past posts about my adoption with Kiwi. the owner was a friend of mine and we both know each other and each other's birds/environment etc...Kiwi loved being with me and still, still loved her former owners. As you know I did give Kiwi back because kiwi scared my other birds. no problem and no trauma. I got an email from the owner saying Kiwi was happy and fine (like she was just on vacation)
It would've been nice if Kiwi could fit in with my flock ...